FAQs

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can shop at Rubys Couture without creating an account.
However, create an account with us and you'll be able to enjoy the following benefits:
• Track your orders and review past purchases
• Save your address and card details so you can shop even quicker next time.


WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO?

Yes, except in the case of products which are handcrafted in which there may be slight differences in the final product

WHAT PAYMENT METHODS DOES RUBYS COUTURE ACCEPT?

We offer the following payment methods:
• Bank Transfer for local customers. Western Union, Net Banking & 2Checkout for International customers.

IS MY PERSONAL INFORMATION KEPT PRIVATE?
Your personal information is kept private and confidential, and at no point will we share it with a third party.


WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?
If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website.